Terms of Hosting Service

Please note although this document is comprehensive it exists for the benefit of all our customers.  99.9% of websites hosted with us never cause a problem and are never in breach of these terms and conditions.  Please contact us if you require any clarification or additional information on any aspects of these terms of service.

Please note websites of an ADULT nature are not allowed on our network.  Please do not sign up such sites as when we discover them they will be terminated with no refund due.

Privacy

Square One will not sell, distribute, reveal, or otherwise make available any customer information.

Domain Names and Domain Transfers

In order for your domain name to point to the server your new account is located on, you must change your DNS (Domain Name Servers) at your registrar.  If you purchase a domain name from us we will do that for you.  If you supply your own domain name you must make the changes yourself.

Clients are responsible for renewing their domain names if not originally purchased by Square One. Square One does not take responsibility for failing to renew domain names and you must remember appropriate dates and contact us accordingly.   As a courtesy we will email clients whose accounts and domains are about to expire  30 days prior to expiry date but we cannot guarantee you will receive these emails.

Payments

We accept BACS and  cheques. Where payments are not received, we reserve the right to initially suspend your account and keep control of your domain until all monies owed are paid to us.  Where accounts are not renewed and paid for we will initially suspend the account on renewal date and will delete all files 30 days later from our server.  This allows customers time to pay due money and retrieve their files.

Liabilities

Square One, makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall  Square One be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of a customer web site or from any information, services or products provided through a customer web site.

BACKUPS

Square One takes extreme steps to maintain system integrity. However, Square One shall not be held responsible for loss of data due to any cause. To ensure the highest level of data protection, Square One recommends that ALL information be backed up on your own computer. As with any data that you hold a high importance to, it should be in more than one location at all times. All Square One data backups are designed against hardware failure not customer user error.  We do take backups  onto a separate hard drive within the server on a weekly basis but we cannot guarantee backups will work properly.  This should protect data in most eventualities but we cannot guarantee to get your data back should data be lost for any reason and by using our service you agree to this.  We do promise best efforts in dealing with hardware failure and loss of data.

We sell remote backup accounts and we strongly advise clients to take all steps they can to protect their data from loss.  We are not liable for any data loss on our network and clients are responsible for taking appropriate backups and ensuring the backups are up to date.  Any backups we take are taken as a courtesy and we do not guarantee they are up to date or complete.

ACTIONS TAKEN

Square One customers agree to indemnify and hold harmless Quare One from any claims resulting from the use of our services that damages them or any other party. Square One expressly disclaims any representation or warranty that the Square One service will be error-free, secure or uninterrupted. No oral advice or written information given by Square One, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. Square One will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.

MODIFICATION

Square One reserves the right to add, delete, or modify any provision of this policy at any time without notice.  The updated terms of service will be available from Square One website on request.

AVERAGE SERVER RESOURCE LIMITS

Memory usage may not exceed 10% per domain/file/application

CPU usage may not exceed 15% per domain/file/application

Apache connections may not exceed 30 connections

15 MySQL maximum user connections allowed

350 emails per hour, per domain

There are special exceptions to these rules to be determined at the time we discover abuse. There are different combinations of usage that can create problems and other special cases. At any given time a server is unstable and an account is found to be the cause, we reserve the right to suspend the account to keep the server online and operating normally. If the usage is an increasing trend, we recommend the user invest in a dedicated server so the website can grow at a normal rate without restriction.

SUSPENSIONS

In the event your website has been suspended for resource abuse (abuse that cannot be resolved by removing/changing a script, etc.) and you do not wish to upgrade to a dedicated server to accommodate your site needs, we will only release the suspension within 24-48 hours. This is to ensure the CPU intensive site slows down in traffic to avoid further damage and problems. A backup will then be provided of your files or you will be allowed FTP/cPanel access for a certain time period.

Service Level Agreement (SLA)

COVERAGE

This web site availability service level agreement (SLA) applies to you if you have ordered any hosting plan (“service”) and you are in good financial standing with Square One

SERVICE LEVEL

Square One  endeavours to have network connectivity available for http access by third parties 99% of the time (“web site availability”).  We simply endeavour to achieve this goal and in the past 12 months we have achieved this   However, we cannot offer any guarantees.  If you require a guaranteed service we recommend looking elsewhere.  We cannot be held responsible financially or otherwise should your website not be available for a period of time.